Refund policy

Custom Product Policy

All River & Vine Collective custom products are made to order using your personal photos. Due to the personalized nature of our products all sales are final and we do not accept returns or exchanges on custom orders.

We take great pride in the quality of every keepsake we create. While refunds are not available on custom products, we will always do our best to make things right. If you experience any issue with your order please see our 14-Day Remake Policy.

14-Day Remake Policy
We have a 14-day remake policy, which means you have 14 days after receiving your item to request a remake. To be eligible for a remake you will be asked to email photos of your damaged product along with your order number to hello@riverandvinecollective.com. Once reviewed and accepted your new order will be put into production right away.

Damages and Issues
Please inspect your order upon receiving. If your item(s) is/are defective, damaged, or if you received the wrong item(s), please contact us within 48-hours so that we can evaluate the issue and make it right. 

Non-Returnable Items
Because all of our products are personalized and made to order we cannot accept returns or exchanges unless there is a manufacturing defect. Unfortunately we cannot accept returns on gift cards.

European Union 14 Day Cooling Off Period
If merchandise is being shipped into the European Union you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
Refunds are only issued in cases of manufacturing defects or damage during shipping. If approved refunds will be processed to your original payment method within 10 business days. If more than 15 business days have passed since we approved your return please contact us at hello@riverandvinecollective.com